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We guarantee your purchases for 30 days. If you're unhappy, you can return your purchase for a full refund. Exceptions are personalized or made to order products, which can't be refunded unless damaged during transit. All returns must be made within 30 days for full refund. Goods must be undamaged for refund. For goods damaged during transit, please call us (626-214-5205) or email us at firstname.lastname@example.org for a shipping label before returning. Claims for returning damaged goods must be made within 14 days of receipt.